Housing Optimization Manager.

The Housing Optimization Manager (HOM) drives improvements across housing operations by identifying inefficiencies, fixing broken workflows, and will facilitate the movement of incomplete or stalled activities. 

Working cross departmentally between Property Management, Maintenance, Compliance and Accounting, this role focuses on streamlining processes, enhancing service delivery, and embedding sustainable, practical change across housing services and ensures housing services are delivered efficiently, consistently, and with a focus on positive tenant experience. This role is hands on, impact driven, and key to driving sustainable operational change.

Job Duties and Responsibilities

Management of Incomplete or Stalled Activities 

  • Proactively identify and address incomplete or stalled tasks within housing operations, ensuring timely completion. 

  • Facilitate the movement of projects that are delayed, including audits, inspections, reporting and household certifications, placing them back on track and working with the Towne Housing Compliance Auditing team to ensure they are successfully executed. 

  • Maintain clear tracking and reporting to monitor the progress of activities. 

Process Improvement and Workflow Optimization 

  • Identify inefficiencies, bottlenecks, and broken workflows by working with the site teams and residents.  

  • Implement Towne Housing Compliance strategies and monitor improvements. 

  • Standardize and streamline processes to ensure consistent service delivery across departments.

Service Delivery Enhancement 

  • Keep tenant experience as top priority, ensuring that process improvements lead to positive outcomes for tenants. 

  • Continuously evaluate and improve service delivery for high levels of efficiency and tenant satisfaction. 

  • Implement Towne Housing Compliance strategies that focus on providing high-quality service to tenants while meeting compliance and operational standards. 

  • Monitor tenant feedback and service delivery metrics to identify areas of continuous improvement.

Cross-departmental Collaboration 

  • Work closely with multiple departments with the client and with the Towne Housing Compliance Project Manager team to identify areas of improvement and resolve challenges. 

  • Facilitate open communication and collaboration between departments to align processes and client’s goals. 

  • Serve as the primary point of contact for Towne Housing Compliance between the site team and the Project Manager. 

Compliance and Regulatory Adherence 

  • Ensure that all housing services adhere to relevant legal, regulatory, and compliance requirements.  

  • Work closely with the Towne Housing Compliance Project Manager and Auditing teams, as well as the Client’s site leadership, to ensure that activities meet required standards.  

  • Regularly audit housing operations for compliance and rectify any gaps or risks. 

Skills and Qualifications

  • Strong problem-solving abilities and a hands-on approach to resolving operational challenges. 

  • Ability to manage multiple priorities, meet deadlines, and work under pressure. 

  • Experience with change management and process sustainability.  

  • Analytical mindset with the ability to make data-driven decisions.  

  • Proven experience in operations management or process optimization within housing or property management. 

  • Excellent communication skills, with the ability to collaborate effectively across departments. 

  • Knowledge of housing regulations and compliance requirements.